Impossible to deactivate licenses on Freemius



  • Hi there,

    I can't deactivate licenses on freemius as they are on sites that are no longer live / exist. I also only ever installed it on 3 multisites (that each have a main site and a subsite) but even though it is not activated on any site at the moment I have a message saying I am using 9 out of 10 licenses. Could you let me know how to refresh this and start over?

    Forgot to add that I am also blocked from installing it on the main site that is down as having it deactivated, the 4 others are indicated as being free versions so I really don't get how this system is counting things.

    Thanks,

    John


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