Impossible to deactivate licenses on Freemius
John Garner last edited by John Garner
I can't deactivate licenses on freemius as they are on sites that are no longer live / exist. I also only ever installed it on 3 multisites (that each have a main site and a subsite) but even though it is not activated on any site at the moment I have a message saying I am using 9 out of 10 licenses. Could you let me know how to refresh this and start over?
Forgot to add that I am also blocked from installing it on the main site that is down as having it deactivated, the 4 others are indicated as being free versions so I really don't get how this system is counting things.
John Garner last edited by
I still have this issue with the freemius dashboard showing that I have 9 licenses used out of 10 when I'm only using it on 2 multisites so 4 licenses in all. I'm not sure what to do to resolve this. I had understood this was being resolved on your side?