Announcement Regarding Support

Hello everyone, Charles here. Please read my post on changes to Media Cloud support and updates regarding Media Cloud in general.


HTTP 500 Error --> Fatal error

  • Hi,

    I was updating backups on Wordpress and began getting an HTTP 500 Error, making me unable to access the back end. I renamed the most recently modified plugin folders via FTP to disable them until the back end came back up, then re-enabled them. One of the plugin folders I disabled and re-enabled was ilab-media-tools.

    When I visited the Plugins page of the website, Media Cloud was disabled. Some of the images on the website are broken because of this. When I try to reactivate it, I get this error:
    "Plugin could not be activated because it triggered a fatal error.

    Fatal error: Uncaught Error: Call to undefined function ILABAmazon\manifest() in /srv/www/ Stack trace: #0 /srv/www/ ILABAmazon\AwsClient->__construct(Array) #1 /srv/www/ ILABAmazon\S3\S3Client->__construct(Array) #2 /srv/www/ ILAB\MediaCloud\Storage\Driver\S3\S3Storage->getS3Client('us-east-1', NULL) #3 /srv/www/ ILAB\MediaCloud\Storage\Driver\S3\S3Storage->getClient(NULL) #4 /s in /srv/www/ on line 170"

    Please let me know if you have any ideas for fixing this.


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