Announcement Regarding Support
Hello everyone, Charles here. Please read my post on changes to Media Cloud support and updates regarding Media Cloud in general.
Random broken images
We are using Media Cloud (Premium) 3.2.3, but now and then some images get randomly broken.
As you can see in this screen, even the cloud logo is there, but the thumb is lost.
Those images were fine when uploaded, but days later, just got broken
Most images are fine, but this is happening randomly and it is pretty annoying because we upload a ton of images each. So any ideas are very welcome.
Almost everything is ok in the SYSTEM COMPATIBILITY test
The system report is here:
Did you upload these or import them with the migration tool?
Those were uploaded using the standard WP tools, not the migration tool, the images were there, in my post and also in my media library, I saw them, but then, a few hours later, the image is suddenly gone
They are gone from cloud storage too? Can you verify they are still on S3 or wherever?
If they aren't, then something weird is going on. Media Cloud will only delete from cloud storage if it's enabled and if you delete an item from the media library.
- Are you using a CDN?
- Can you verify the files are missing from cloud storage?
- Is "Delete From Storage" enabled in Cloud Storage settings?
They are gone from the cloud storage Jong, the files are not in S3 anymore
- Yes, we are using CloudFront
- The images are not manually deleted from WP, because the record still exists, just gone from the cloud
- Delete From Storage is enabled, Delete Uploaded Files is enabled and Queue Deletes is also enabled
We have over 100.000 images, and several blog authors, maybe it is related to that?, may be a Multiple Simultaneous Uploads issue?
You also have multiple servers too right?
All I can think, really, is someone using the Media Replace plugin and having an issue? Do you guys use that frequently?
The only other possibility, at least as far as Media Cloud is concerned, is that someone is using the Storage Browser tool and deleting stuff for whatever reason. But if you guys are uploading a crap ton of media that seems unlikely.
I'd like to send you a special build that logs deletes, but I won't be able to do it until the end of the week. That way we can either rule out Media Cloud, or figure out when/where it's happening.
@jong Our host is Kinsta.com, so we are using Google Cloud Platform. The Media Replace plugin was used just a few days and it is already deactivated, And it was not used in the broken images.
I don't imagine someone deleting random images in the browser, besides no one has the credentials but me
We can wait for your suggestion, the broken images are not a lot, but It happens now and then